Terms and Conditions for Soul Aromas Australia
Thank you for shopping with Soul Aromas Australia. These Terms and Conditions (“Terms”) govern your use of our website and your purchase of products from us. By browsing our website and making a purchase, you agree to be bound by these Terms. Please read them carefully before proceeding.
1. About Us
Soul Aromas Australia is an Australian-owned business that provides high-quality, custom gift boxes featuring premium aromatherapy products, including candles, diffusers, bath products, and fragrance oils. We collaborate with small businesses to offer a unique, luxurious, and personalized gifting experience.
2. Orders and Acceptance of Terms
By placing an order with us, you are making an offer to purchase products in accordance with these Terms. We will send an email to confirm receipt of your order, but the acceptance of your order and the contract between you and Soul Aromas Australia only occurs when the order has been paid and we dispatch the products.
We reserve the right to refuse any order for any reason, including but not limited to product availability, errors in pricing, or fraudulent activity.
3. Product Information
While we strive to provide accurate and up-to-date information about our products, including descriptions, pricing, and availability, Soul Aromas Australia cannot guarantee that all details are free from errors or omissions. Prices and availability are subject to change without notice.
Product images on our website are for illustrative purposes only. The actual products may vary slightly in appearance due to differences in monitors, lighting, or packaging.
4. Pricing and Payment
All prices are listed in Australian Dollars (AUD) and include applicable GST unless stated otherwise. We accept a variety of payment methods, including credit and debit cards, and other methods offered at checkout. Payment is processed at the time of purchase, and you will receive an order confirmation once payment is successfully processed.
5. Shipping and Delivery
We offer shipping across Australia. Delivery charges are calculated at checkout based on the shipping method and destination. Soul Aromas Australia is not responsible for delays caused by third-party shipping carriers.
Once your order is shipped, we will send you tracking details. Please ensure that your shipping address is correct before completing your order, as we cannot take responsibility for parcels sent to incorrect addresses.
6. Returns and Refunds
We want you to be completely satisfied with your purchase. If you are not happy with your product, please contact us within 14 days of receiving your order.
For returns to be accepted, products must be unused, unopened, and in their original packaging. Please note that personalized items, such as custom gift boxes or bespoke products, are not eligible for return unless they arrive damaged or defective.
Refunds will be issued to the original payment method once the returned item is received and inspected. Soul Aromas Australia reserves the right to refuse refunds or exchanges if the item is not returned in a resellable condition.
7. Cancellations
You may cancel an order if it has not yet been processed or shipped. If you wish to cancel an order, please contact us immediately. Once the order has been shipped, cancellations will not be possible, but you may be eligible for a return (subject to our Return and Refund policy).
8. Custom Orders and Personalization
At Soul Aromas Australia, we offer custom gift boxes, including personalized boxes and product selection based on customer preferences. When placing an order for custom or personalized products, please double-check all details, including spelling and customization preferences, as these cannot be changed once the order is processed.
We are not liable for any errors in customizations made by the customer at the time of purchase.
9. Intellectual Property
All content on the Soul Aromas Australia website, including text, images, logos, and designs, is the property of Soul Aromas Australia and is protected by copyright and intellectual property laws. You may not reproduce, modify, or use any of the content on this website without our prior written consent.
10. Limitation of Liability
To the fullest extent permitted by law, Soul Aromas Australia will not be held liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services. Our liability for any claims related to your purchase is limited to the amount paid for the product in question.
11. Privacy and Data Protection
We value your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and safeguard your data.
12. Gift Box Customization
If you have purchased a custom gift box from Soul Aromas Australia, you are responsible for providing accurate information when selecting fragrances, product choices, or personalization options. We are committed to creating a tailored, thoughtful gift, but we are not responsible for dissatisfaction with customized products based on customer input.
13. Promotions and Discounts
From time to time, we may offer promotions, discounts, or special offers. These offers are subject to specific terms and conditions, and we reserve the right to cancel or modify any promotion at our discretion. Discounts and promotions cannot be applied to previous purchases.
14. Changes to Terms and Conditions
Soul Aromas Australia reserves the right to update or modify these Terms at any time. Changes will be posted on this page, and your continued use of our website or services constitutes acceptance of the updated Terms. Please review these Terms regularly for any changes.
15. Governing Law
These Terms are governed by and construed in accordance with the laws of Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Australia.
16. Contact Us
If you have any questions about these Terms and Conditions, or if you need assistance with an order, please contact us via our website or email us at [email protected]. We are here to help!
By purchasing from Soul Aromas Australia, you confirm that you have read, understood, and agreed to these Terms and Conditions.